PaybyPlateMa, part of Massachusetts’ EZDriveMA all electronic tolling initiative, provides a simple method to pay tolls by capturing video pictures of vehicle license plates. This service streamlines toll payments by removing the need for toll booths, resulting in faster travel and less congestion on Massachusetts’ toll highways.
Customer Service Overview
The EZDriveMA Customer Service Center, which handles queries for both E-ZPass MA and PaybyPlateMa, is committed to providing service via a variety of methods. Customers may contact the service center via phone, email, or in person.
| Contact Type | Details |
|---|---|
| Phone | (877) 627-7745 |
| [email protected] | |
| Address | 27 Midstate Drive, Auburn, MA 01501-1800 |
| Fax | (508) 786-5222 |
PaybyPlateMa Services Offered
PaybyPlateMa provides both prepaid and postpaid account choices, letting customers to choose the payment method that best meets their requirements. This service includes:
- Opening new accounts
- Paying Pay By Plate MA invoices online
- Requesting additional transponders
- Updating account information
- Viewing account activity
Customer Support Accessibility
Customer service is provided 24 hours a day, seven days a week, guaranteeing that help is available when required. The customer service centers welcome walk ins, however it is encouraged that you call the center ahead of time to decrease wait times and assure fast treatment.
How to Pay Tolls
Tolls may be paid online by going into the Pay By Plate MA webpage. Payments may also be paid by mail or over the phone using the IVR system. The EZDriveMA website provides detailed instructions and the appropriate paperwork for making these payments.
Benefits of using PaybyPlateMa
Using PaybyPlateMa has various benefits:
- Reduces the time spent at toll booths
- Allows for better administration of toll payments
- Offers a range of customer support solutions to handle any concerns or problems.
Payment & Contact Information for EZDriveMA and PaybyPlateMa
EZDriveMA Payment Processing Center:
- Mail payment to: P.O. Box 847840, Boston, MA 02284-840
EZDrive MA Customer Service Center:
- Mail payment or inquiries to: P.O. Box 8007, Auburn, MA 01501-8007
EZDriveMA Customer Service Center (Main Office):
- Address: 27 Midstate Drive, Auburn, MA 01501-1800
- Phone: (877) 627-7745
- Fax: (508) 786-5222
- Email: [email protected]
- Website: www.paybyplatema.com
Conclusion
PaybyPlateMa and its customer service activities aim to improve the toll paying experience for Massachusetts drivers. Toll payments are simple and easy to manage, thanks to a variety of handy payment alternatives and accessible customer support. Visit the official PaybyPlateMa website for further information and access to services.
FAQs
Q1. How can I pay my PaybyPlateMa toll invoice?
Ans: You may pay online, via mail, or by phone. For further information, please visit the PaybyPlateMa website.
Q2. What should I do if I get a toll charge for a car that I no longer own?
Ans: Contact PaybyPlateMa customer support right away to update your car details and address the problem.
Q3. Can I utilize PaybyPlateMa without establishing an account?
Ans: Yes, toll rates will be charged to the registered vehicle owner’s address shown in RMV/DMV records.
Q4. How can I change my PaybyPlateMa account or car information?
Ans: To change your personal, vehicle, or payment information, log in to your PaybyPlateMa account online.
Q5. What are the hours of operation for PaybyPlateMa customer service centers?
Ans: Customer assistance centers are open throughout regular work hours; see the EZDriveMA website for exact timings.